The Making of a Manager. What to Do When Everyone Looks to You: Julie Zhuo

No idea what you`re doing? No problem. Good managers are made, not born.

Top tech executive Julie Zhuo remembers the moment when she was asked to lead a team. She felt like she`d won the golden ticket, until reality came crashing in. She was just 25 and had barely any experience being managed, let alone managing others.

Her co-workers became her employees overnight, and she faced a series of anxiety-inducing firsts, including agonising over whether to hire an interviewee; seeking the respect of reports who were cleverer than her; and having to fire someone she liked. Like most first-time managers, she wasn`t given any formal training, and had no resources to turn to for help. It took her years to find her way, but now she`s offering you the short-cut to success.

This is the book she wishes she had on day one. Here, she offers practical, accessible advice like:

- Don`t hide thorny problems from your own manager; you`re better off seeking help quickly and honestly
- Before you fire someone for failure to collaborate, figure out if the problem is temperamental or just a lack of training or coaching
- Don`t offer critical feedback in a `compliment sandwich` - there`s a better way!

Whether you`re new to the job, a veteran leader, or looking to be promoted, this is the handbook you need to be the kind of manager you`ve always wanted.